The Print Refinery Retail Sales + Service Training

For customer-facing team members: greeting guests, sales conversations, adding value, closing + delighting, objections + challenges, etc.

This course is designed to properly train all customer-facing team members on professional hosting, collaborating, consulting + selling skills to eliminate the unintentional under-selling of custom services. Armed with this knowledge, you can upsell, cross-sell, add value with all interactions. Making the most of every in-store opportunity will lead to increased revenue.

Learn how to:
  • Greet guests
  • Enjoy sales conversations
  • Handle unique situations: selling to personalities, handling objections + challenges, etc.
  • Upsell, close, cross-sell + delight


Your Instructor


Brenda DiVincenzo Hughes
Brenda DiVincenzo Hughes

My key areas of focus are: --Strategic development of member programs & business growth initiatives --International Print + Imaging Conference (IPIC) planning & execution --Member & consumer curriculum development & instruction --Membership recruiting, retention, engagement & communications.

Please contact me if you are interested in becoming a member or have questions about member benefits, events, education or communications. My hobbies include Pilates, yoga, dancing (everything from salsa to ballet), hiking and photography. I love to explore new places and delicious menus, but also hang at home growing cut flowers in my backyard.


Course Curriculum


  The Print Refinery Retail Sales + Service Training
Available in days
days after you enroll

Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.
I passed the quiz, but the “Complete and Continue” link is not there. What do I do?
Point your mouse to where the “Complete and Continue” link is shaded out. If you see the message “You must complete all lecture material before progressing,” please go back and watch each video in its entirety – let each one play from beginning to end.
I did not receive my certificate of completion. How do I reprint it?
Select the completed training from your list of enrolled courses. From the left-hand menu, select Certificate, click on the Download link (under your certificate) and it will open as a PDF for you to save/print as needed.
I forgot my password or which email address I used to log-in. How do I retrieve that information?
Click on the Forgot Password link. You will receive an email with instructions on how to reset your password. To retrieve the email address used for log-in, please contact: Brenda DiVincenzo at [email protected] or (702) 617-1141 X205
I am having technical issues with the slide deck, videos and/or other content. Who do I contact?
Please contact: Brenda DiVincenzo at [email protected] or (702) 617-1141 X205

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