The Print Refinery Retail Sales + Service Training
For customer-facing team members: greeting guests, sales conversations, adding value, closing + delighting, objections + challenges, etc.
This course is designed to properly train all customer-facing team members on professional hosting, collaborating, consulting + selling skills to eliminate the unintentional under-selling of custom services. Armed with this knowledge, you can upsell, cross-sell, add value with all interactions. Making the most of every in-store opportunity will lead to increased revenue.
- Greet guests
- Enjoy sales conversations
- Handle unique situations: selling to personalities, handling objections + challenges, etc.
- Upsell, close, cross-sell + delight
Your Instructor
My key areas of focus are:
- Strategic development of member programs & business growth initiatives
- International Print + Imaging Conference (IPIC) planning & execution
- Member & consumer curriculum development & instruction
- Membership recruiting, retention, engagement & communications
Please contact me if you are interested in becoming a member or have questions about member benefits, events, education or communications.
My hobbies include Pilates, yoga, dancing (everything from salsa to ballet), hiking and photography. I love to explore new places and delicious menus, but also hang at home growing cut flowers in my backyard.